Utilizing the Support Button in First Legal FirstConnect Portal

Utilizing the Support Button in First Legal FirstConnect Portal

 Navigating the First Legal FirstConnect Portal is made seamless with its integrated Support feature, designed to promptly address your needs. This guide will briefly walk you through the efficient use of guided tours for self-learning, a detailed knowledge base for quick information, and direct contact options for personalized assistance, ensuring you're supported every step of the way.

Step 1: Accessing the Support Menu

• Locate the 'Support' button on the bottom right of your dashboard.
• Click this button to reveal the support menu, which is your hub for all assistance-related resources.

Step 2: Using Guided Tours

• If you're new to the portal or need a refresher, the 'Guided tours' option is your go-to.
• Click on 'Guided tours' in the support menu. A list of tutorials will populate. Select the desired tutorial and an interactive tutorial will begin, highlighting the key functionalities of the portal.
• Follow along with the tour, which will navigate you through various features step by step.

Step 3: Exploring the Knowledge Base

• For self-service support, the 'Knowledge base' contains a wealth of information.
• Select 'Knowledge base' from the support menu to access a library of help articles, FAQs, and guides.
• Use the search function or browse through categories to find the information you need.

Step 4: Contacting Support Directly

• For personalized help, you can contact the support team via email, phone, or live chat.

Email Assistance:

• Click the email icon in the support menu and click on the provided support email address to launch a new email.
• Compose your query and send the email. Our team will respond within 24 hours.

Phone Support:

• To speak directly with a support representative, click the phone icon.
• Take note of the hotline number that appears and make the call. Have your account information handy for a quicker resolution.

Live Chat:

• For real-time assistance, the live chat feature is very effective.
• Click the chat icon to open a chat window.
• Next, click on the ‘Customer Support’ button and you'll be connected with a support representative who can assist you immediately.

Conclusion The support features in the First Legal FirstConnect Portal are designed to provide comprehensive assistance through various means. Whether you choose guided tours for interactive learning, the knowledge base for self-help, or direct contact methods for personalized support, the portal equips you with all the necessary tools to enhance your user experience and resolve any issues you may encounter.